Privacy Policy – Noya Tools
1. General
Noya Tools places great importance on the protection of your personal data and respects your privacy.
In this privacy policy, we explain which personal data we collect, for what purposes we process it, with whom this data may be shared, how long we retain it, and what rights you have.
Noya Tools processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
2. What personal data do we process?
Depending on your use of our website and services, Noya Tools may process the following personal data:
First and last name
Company name
Billing and delivery address
Phone number
Email address
VAT and company number
Order, purchase, and invoice details
Payment information and payment status
Communication with our customer service
Warranty and return information
IP address
Browser, device, and technical data
Data that you provide to us via forms, email, phone, or other communication channels
We only collect personal data that is necessary or relevant for our services and business operations.
3. What do we use your personal data for?
Noya Tools may process personal data for, among other purposes:
Processing and executing orders
Creating and managing customer accounts
Processing payments
Invoicing and accounting
Shipping and delivering orders
Handling returns, complaints and warranty requests
Answering questions and providing customer service
Preventing and investigating fraud or abuse
Securing and technically managing our website
Improving our website, products and services
Complying with legal, tax and administrative obligations
Sending commercial communications when there is a valid legal basis for doing so
4. Legal grounds for processing
Noya Tools processes personal data only when there is a valid legal basis for doing so.
Depending on the situation, processing may be based on:
Performance of a contract: for example, when we need your data to process and deliver an order.
Legal obligation: for example, for our accounting and tax obligations.
Legitimate interest: for example, for fraud prevention, security, customer service and improving our services, insofar as your interests or fundamental rights do not outweigh.
Consent: when the law requires us to obtain your consent in advance, for example for certain marketing or cookie activities.
When processing is based on your consent, you can withdraw this consent at any time. This does not affect the lawfulness of the processing before the withdrawal.
5. Retention periods
Noya Tools does not retain personal data longer than necessary for the purpose for which this data was collected.
Certain data may be retained longer when this is necessary to comply with legal, tax or accounting obligations or to exercise or defend our rights.
At the end of the applicable retention period, personal data will be deleted or, where appropriate, anonymised.
6. With whom do we share your data?
Noya Tools does not sell your personal data to third parties.
To perform our services correctly, personal data may be shared with carefully selected service providers and partners, including:
Payment service providers
Banks and financial service providers
Carriers and delivery services
IT, hosting and software suppliers
Accounting and administrative service providers
Professional advisors
Manufacturers or suppliers when this is necessary for example for a warranty claim
Government authorities when we are legally required to provide data
These parties receive only the personal data that is necessary for them to perform their tasks.
When an external party processes personal data on behalf of Noya Tools, appropriate agreements are made regarding the protection and processing of this data where required.
7. Transfer outside the European Economic Area
Some of our service providers may process personal data outside the European Economic Area (EEA).
When personal data is processed outside the EEA, Noya Tools ensures that appropriate protective measures are applied as required by applicable privacy legislation.
8. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for:
The proper functioning of the website and webshop
Remembering your shopping cart and preferences
Security and fraud prevention
Analyzing the usage and performance of our website
Marketing purposes, where applicable and legally permitted
For cookies that require consent, these will only be placed after you have given your consent.
You can manage your cookie preferences through the available cookie settings on our website and, where applicable, through your browser settings.
More information may be included in our separate cookie policy.
9. Security of personal data
Noya Tools takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, alteration and disclosure.
We strive to regularly evaluate our security measures and adjust them as necessary to technical and organisational developments.
10. Your privacy rights
Under applicable privacy legislation, you may have the following rights, depending on the circumstances:
Right to access your personal data
Right to rectify inaccurate or incomplete data
Right to erasure of personal data
Right to restrict processing
Right to object to certain processing
Right to data portability
Right to withdraw previously given consent
Certain rights are not absolute and may be restricted when Noya Tools is legally obliged to retain certain data.
To exercise your rights, you can contact us using the contact details below. To protect your personal data, we may ask you to confirm your identity appropriately.
11. Contact
If you have questions about this privacy policy, the processing of your personal data, or if you wish to exercise one of your privacy rights, please contact us:
Noya Tools
Email: contact@noyaeleventools.com
Website: www.noyaeleventools.com
12. Changes to this privacy policy
Noya Tools may change this privacy policy from time to time, for example, when our services, website, or applicable legislation changes.
The most recent version of the privacy policy will always be published on our website.
Last update: September 2026